Privacy Policy
Last updated: November 28, 2025
1. Introduction
ROOST ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and related services (collectively, the "Service").
2. Information We Collect
2.1 Personal Information
When you register for an account, we collect:
- Name and email address
- Phone number (optional)
- Payment information (processed securely via Stripe)
- Property details you add to the platform
- Tenant information you manage through our Service
2.2 Usage Information
We automatically collect certain information when you use our Service, including IP address, browser type, device information, and usage patterns to improve our platform.
3. How We Use Your Information
We use your information to:
- Provide and maintain our property management Service
- Process transactions and send related information
- Send administrative notifications and updates
- Provide AI-powered compliance assistance and document generation
- Improve and personalize your experience
- Comply with legal obligations
4. Data Security
We implement industry-standard security measures to protect your data. All data is encrypted in transit using TLS and at rest. We use Supabase for secure data storage with row-level security policies. Payment information is handled securely by Stripe and is never stored on our servers.
5. Third-Party Services
We use trusted third-party services including:
- Supabase - Database and authentication
- Stripe - Payment processing
- Vercel - Hosting and deployment
- Google - OAuth authentication (optional)
6. Your Rights
Under UK GDPR and data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Withdraw consent at any time
- Lodge a complaint with the ICO
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal purposes.
8. Cookies
We use essential cookies for authentication and session management. We do not use tracking cookies for advertising purposes.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:
Email: privacy@roost.to
Website: www.roost.to
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.