ROOST (trading name of Green Standard Group Limited, company number 15234567, registered in England and Wales) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform at roost.to.
Processing necessary to provide our services under our Terms of Service
For business purposes such as fraud prevention, security, and service improvement
Where you have given explicit consent (e.g., marketing communications, open banking)
To comply with applicable laws, regulations, and legal processes
We do not sell your personal information.
Trusted third parties who perform services on our behalf (cloud hosting, payment processing, email delivery, analytics). They are contractually obligated to protect your data.
With your explicit consent, we connect to FCA-regulated open banking providers to retrieve your financial transaction data.
We may disclose information if required by law, court order, government requests, or to protect our rights, property, or safety.
If involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We may share information for other purposes with your explicit consent.
We implement industry-standard security measures to protect your information:
TLS 1.3 for data in transit, AES-256 for data at rest
Role-based access and multi-factor authentication
SOC 2 compliant hosting environment
Security audits and vulnerability assessments
We collect only what's necessary
Regular security and privacy training
| Data Type | Retention Period |
|---|---|
| Account Data | While active, then 7 years (HMRC compliance) |
| Financial Records | 7 years (UK tax law requirement) |
| Compliance Documents | 6 years (legal requirement) |
| Marketing Data | Until consent withdrawn or 2 years inactive |
| Log Data | 90 days (unless needed for security) |
Request a copy of the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (subject to legal retention)
Request limitation on how we process your data
Request your data in a structured, machine-readable format
Object to processing based on legitimate interests or marketing
Withdraw consent where processing is based on consent
File a complaint with the Information Commissioner's Office
To exercise any of these rights, contact us at privacy@roost.to
Your data is primarily processed and stored within the UK and European Economic Area (EEA). If we transfer data outside the UK/EEA, we ensure appropriate safeguards:
We use cookies and similar technologies to provide, secure, and improve our services. For detailed information, please see our Cookie Policy.
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Email: privacy@roost.to
General: info@roost.to
Company: Green Standard Group Limited
Location: London, United Kingdom
If you're not satisfied with our response, you can lodge a complaint with the ICO:
Website: ico.org.uk
Phone: 0303 123 1113