Understanding Rent Repayment Orders

Rent Repayment Orders (RROs) allow tenants to reclaim rent paid during periods when a landlord was committing certain housing offences. With enhanced enforcement, these claims are increasing rapidly.

Offences That Trigger RROs

1. Failure to licence an HMO - Most common cause
2. Using violence to enter property
3. Illegal eviction or harassment
4. Failure to comply with improvement notice
5. Failure to comply with prohibition order
6. Breach of banning order

How Much Can Be Claimed?

• Up to 24 months' rent (previously 12 months)
• Tribunal considers landlord's conduct and financial circumstances
• Awards typically range from 50-100% of rent paid during offence period

Real Case Examples

Case 1: Unlicensed HMO in Manchester Landlord failed to apply for mandatory HMO licence. Three tenants each awarded 12 months' rent. Total: £21,600.

Case 2: Harassment in London Landlord made repeated unannounced visits. Tenant awarded 6 months' rent plus compensation: £9,500.

Protection Strategies

1. Check licensing requirements for every property in your portfolio
2. Document all communications with tenants
3. Never enter without proper notice (24 hours minimum, in writing)
4. Respond to council notices immediately
5. Keep records of all compliance certificates

Roost Compliance Dashboard

Our system automatically checks HMO licensing requirements based on your property configuration and local authority. Get alerts if licensing may be required.